Refund policy

At Lady Black Ties, customer satisfaction is important to us. We want every customer to have a positive shopping experience when purchasing our women's fashion products, including dresses, mini dresses, evening dresses, homewear, and other fashion clothing.

This Return & Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund.

By placing an order with Lady Black Ties, you acknowledge and agree to the terms outlined below.

1. Return Period

We accept eligible return requests within 30 days of the date you receive your order.

To request a return, please contact us at:

Email: info@ladyblackties.shop

Please do not send an item back before contacting us and receiving return instructions.

2. Return Eligibility

To qualify for a return, an item must meet all of the following conditions:

  • The return request is submitted within 30 days of delivery.
  • The item is unworn and unused.
  • The item has not been washed, dry-cleaned, altered, or modified.
  • The item is in its original condition.
  • Original tags and labels remain attached where applicable.
  • The item is returned with its original packaging where applicable.
  • The item is free from makeup, perfume, stains, pet hair, odors, or other signs of use.

Items that do not meet these requirements may be refused or may receive a reduced refund where permitted by applicable law.

3. Clothing Return Requirements

Because our products are fashion garments, customers should carefully inspect items before wearing, washing, altering, or otherwise using them.

This policy applies to products including:

  • Dresses
  • Mini dresses
  • Evening dresses
  • Homewear
  • Other women's fashion clothing

For hygiene and resale reasons, clothing that has been worn, washed, damaged, altered, or otherwise used may not be eligible for return.

We recommend trying clothing on in a clean environment and avoiding makeup, perfume, deodorant, food, or other substances that could affect the condition of the item.

4. Incorrect Size or Change of Mind

If you order the wrong size, color, or style, or simply change your mind about a purchase, you may request a return within the applicable return period, provided the product satisfies all return conditions.

Customers are responsible for carefully reviewing product descriptions, measurements, size information, colors, and other product details before placing an order.

Return shipping costs for a change of mind, incorrect size selection, or personal preference may be the responsibility of the customer.

5. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other legitimate reasons.

Non-returnable items may include:

  • Items that have been worn or used
  • Washed or dry-cleaned clothing
  • Altered or tailored clothing
  • Damaged items caused by customer use or improper handling
  • Items missing original tags where tags are required
  • Items with makeup, perfume, stains, odors, or other signs of use
  • Items returned after the applicable return period
  • Final-sale or clearance items where clearly identified as non-returnable at the time of purchase

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

6. Damaged, Defective, or Incorrect Items

We carefully prepare orders before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please email:

info@ladyblackties.shop

Your email should include:

  • Order number
  • Full name
  • Description of the problem
  • Clear photographs of the item
  • Photographs of the packaging, if relevant

After reviewing the information, we may offer an appropriate solution, which may include a replacement, repair, store credit, or refund, depending on the circumstances and applicable law.

7. How to Request a Return

To request a return, please follow these steps:

Step 1 — Contact Us

Email info@ladyblackties.shop with your return request.

Step 2 — Provide Order Information

Please include:

  • Order number
  • Name used for the order
  • Email address used at checkout
  • Product name
  • Reason for the return

Step 3 — Wait for Return Instructions

Our customer service team will review your request and provide return instructions if the item qualifies.

Step 4 — Return the Product

After receiving return instructions, send the product according to the instructions provided.

Please keep your shipping receipt and tracking information until your return has been fully processed.

8. Return Shipping Costs

Unless the return is due to an error on our part or a defective product, the customer may be responsible for the cost of return shipping.

Examples include:

  • Change of mind
  • Incorrect size selected
  • Incorrect color selected
  • Personal preference
  • No longer wanting the product

If we sent the wrong item or the product is confirmed to have arrived defective or damaged, we will review the situation and provide an appropriate solution in accordance with applicable law.

Original shipping charges, if any, may be non-refundable unless otherwise required by law.

9. Refund Process

Once we receive your returned item, it will be inspected to confirm that it meets the return requirements.

After the inspection is completed, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for us to process an approved refund.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

10. Partial Refunds

In certain circumstances, a partial refund may be considered if an item has minor issues that reduce its value but the item remains otherwise eligible for return.

Examples may include:

  • Missing packaging
  • Minor customer-caused damage
  • Missing accessories
  • Other conditions affecting resale value

Any reduction will be communicated to the customer where applicable.

11. Exchanges

We may not be able to guarantee direct exchanges because product availability, sizes, colors, and styles can change.

If you require a different size, color, or style, you may be asked to return the original item according to this policy and place a new order separately.

Any replacement or exchange request remains subject to product availability and applicable consumer rights.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In such circumstances, you may need to follow the applicable return procedure after receiving the order.

13. Refunds for Undelivered or Returned Packages

If an order is returned to us because of an incorrect or incomplete shipping address provided by the customer, failure to collect the package, or another customer-related delivery issue, we will review the circumstances before determining whether a refund or reshipment is available.

Additional shipping costs for reshipment may be the customer's responsibility.

14. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, please:

  1. Check your bank or payment account.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

info@ladyblackties.shop

15. Product Inspection

Customers should inspect their products promptly after delivery.

Please check:

  • Product type
  • Size
  • Color
  • Quantity
  • General condition
  • Any visible damage

If there is a problem with your order, please contact us before using, washing, altering, or modifying the product.

16. Consumer Rights

This Return & Refund Policy is intended to provide clear and transparent information about our return procedures.

Nothing in this policy is intended to exclude, restrict, or override any consumer guarantee, statutory right, or other legal protection that applies to you under applicable law.

Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will continue to apply.

17. Changes to This Return & Refund Policy

Lady Black Ties may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised effective date.

We encourage customers to review this policy before making a purchase and when requesting a return or refund.

18. Contact Us

If you have any questions about returns, refunds, exchanges, damaged products, or other order concerns, please contact us:

Lady Black Ties

Website: https://ladyblackties.shop/

Email: info@ladyblackties.shop

Our customer service team will review your request and provide assistance according to this policy and applicable law.

Thank You

Thank you for choosing Lady Black Ties.

We appreciate your business and are committed to providing a reliable, transparent, and customer-friendly shopping experience.